State Farm® Insurance Agent Dick Franklin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Andrew Goldstein
September 18, 2024
"Negligence, Irresponsibility, and Poor Communication – A Disappointing Experience with Tallahassee State Farm and Jim Schalow My experience with Tallahassee State Farm and agent Jim Schalow was extremely frustrating. There was a clear lack of communication—calls/text went unanswered or were delayed, leaving me without the information I needed. Schalow also showed irresponsibility by overlooking important details of my policy. Overall, the negligence and unprofessionalism I encountered were unacceptable. I’d recommend looking elsewhere for more reliable service."
Noel Morales
September 6, 2024
"Marcie was Amazing! She worked with me and got me to the price I was looking for. Thank you so much!"
"Thank you for taking the time to leave us a review on Google. We are thrilled to hear that you had an amazing experience with Marcie! It's always our goal to ensure that our customers have a positive and satisfying experience, and we're glad that Marcie was able to meet your expectations. Once again, thank you for your kind words and for choosing our services. We truly appreciate your feedback and look forward to serving you again in the future."
Betty O'Brien
August 20, 2024
"Moved my account here based on the advice of my financial advisor. I am so pleased with every interaction and the care shown by everyone. It's like finding a group of friends that offer great advice and the service that I hope to get from the companies that I do business with. Sending extra stars because 5 is just not enough *****"
"Thank you so much for the positive review! We appreciate your business!"
Wendy
August 2, 2024
"I called State Farm to see if I could bundle my car and house insurance to save money. Jim Schawlow was my contact number. When talking to him, he could lower my car insurance by $200 but State Farm was not taking any new policies so I would have to go through citizens and he could save me some money there. I had to four-point inspection and wind report. After paying for the inspections, he wanted me to come down and fill out the forms, and at that time he said with going to citizens you still have to get flood insurance. Why didn’t he tell me this in the beginning when he recommended citizens? How is that going to save me money for the slightly less discount I was getting? Very unprofessional."
Oscore
July 21, 2024
"Ridiculous prices for young adults and blames it on “inflation” when really florida is just a cess pool of fraud. On top of that when State Farm messed up and didn’t “adjust my rate for inflation” they wanted me to pay an extra $350 out of pocket because they messed up and didn’t charge it to me when I was still paying my lower monthly rate. Bristol West by farmers insurance is MORE THAN HALF as expensive and would definitely reccomend for young drivers in tally!!!!"
"Thank you for taking the time to share your feedback. We understand that insurance premiums can be a sensitive topic, especially for young adults. We apologize if our pricing did not meet your expectations. Regarding your comment about blaming inflation, we would like to clarify that insurance premiums are influenced by various factors, including inflation, as well as other risk assessment factors such as location, driving record, and vehicle type. While we strive to provide competitive rates, it is important to keep in mind that insurance premiums are determined based on a combination of these factors. We are sorry to hear about the inconvenience you experienced with State Farm's adjustment of your rate. If there is anything we can do to assist you further or provide any additional information, please feel free to contact us directly. We value your feedback and appreciate the opportunity to address your concerns. Thank you for bringing this to our attention. "
memon family
May 15, 2024
"Ms Marci is great customer care person ,v helpful,cooperative and knowledgeable"
"Thank you for taking the time to leave such a positive review of our services on Google. We greatly appreciate your feedback and are thrilled to hear that Marcie provided excellent customer care during your experience. Thank you for your business!"
Cortney Zeiler
May 2, 2024
"My insurance went up $75.00. I have not had so much as a parking ticket in the last 4 years. They said it was because of "inflation". I signed up because they advertise that your rate won't increase after your first accident. I've had zero accidents and it still went up an insane amount. Will be changing insurance companies asap."
"Thank you for taking the time to share your feedback regarding your recent experience with our insurance company. We sincerely apologize for any frustration or confusion caused by the increase in your insurance premium. We understand that unexpected rate changes can be frustrating, especially when you have maintained a clean driving record for the past four years. It is important to note that insurance premiums are subject to various factors, including inflation, changes in the insurance market, and other external factors beyond our control. While we strive to provide competitive rates and stable premiums, occasional adjustments may be necessary to ensure the financial stability of our company and continue offering quality coverage. We apologize if our advertising regarding rates after the first accident was misleading or unclear. Our intention is to provide accurate information to our customers, and we will review our communications to ensure clarity moving forward. We value your loyalty as a customer and understand your desire to explore other insurance options. We encourage you to reach out to our customer service team directly, as they may be able to review your policy and provide further insights into the specific factors contributing to the rate increase. They can also assist you in exploring potential discounts or adjustments that may help mitigate the impact on your premium. We appreciate your feedback, as it helps us improve our services and meet the needs of our valued customers. Should you have any further questions or concerns, please do not hesitate to contact us directly. We would be more than happy to address them and assist you in any way we can. Thank you for considering us as your insurance provider. We hope to have the opportunity to serve you better in the future."
Sue Mello
April 18, 2024
"Sean at State Farm is exceptionally helpful, professional and easy to communicate with. He showed me how I could save money on my car insurance and homeowners insurance. I was in a bind and Sean patiently navigated me through the process and took time to show me how to receive the biggest discounts. Thank you State Farm for giving me the best service I’ve ever received from an insurance company."
"Thank you so much for taking the time to leave the kind feedback. We appreciate your business!"
Michelle Strausbaugh
April 14, 2024
"People in this office really care for their customers!!!"
"Thank you so much for taking the time to leave the kind feedback. We appreciate your business!"
Nahomy Lopez
March 10, 2024
"Marcie is the absolute best! Helped me update my auto policy and made recommendations for additional policies. She took the time to thoroughly explain everything. Such a wonderful person!"
"Thank you so much for taking the time to leave the kind feedback. We think Marcie is Great too! We appreciate your business!!"
Stuart Reese
February 15, 2024
"Marcie is an absolute delight to work with! She really cares about her clients and their wellbeing- I would recommend her without reservation- makes dealing with insurance a pleasure!"
"Thank you so much for taking the time to leave the kind feedback. We appreciate your business!"
George Gray
February 4, 2024
"Marci's the best. She always responds promptly and provides straightforward honest feedback. I highly recommend her."
"Thank you so much for taking the time to leave the kind feedback. We appreciate your business!"
Jaedan Jah
January 30, 2024
"The worst possible experience in insurance. The only time I ever hear from Mr.Franklin is when he first got me signed up ever since he has been a ghost. They over charged me and voided promised discounts, his assistants constantly give out incorrect information, and god forbid you try to talk to your actual agent he is NEVER in the office nor does he EVER call back or respond to emails. Then if you try to go into the actual office you’ll be waiting 2 hours to hear from no one. This was the worst insurance experience I’ve ever had and I would literally recommend you try ANYONE else for car insurance. The biggest problem is the lack of communication and then when you get it the inconsistency of its actually correct or not. I tried reaching Mr.Franklin for over 7 months and every time I call it a new excuse, every time I email I get no response back. God forbid I actually get in an accident I’d truly be left on my own. If you can find any other insurance agent I’d recommend you do that instead. You’ve been warned."
"I am sorry about your negative experience with our agency."
Lisa R.
July 27, 2023
"I have vehicle coverage, and I love working with Lucretia. She is always friendly and looking out for me and my wallet! Go see her!"
"Thank you so much for taking time out to provide with your feedback!"
Tiffany Brown
April 10, 2023
"Lucretia is the best, she keeps my accounts in order and does a great job of informing me when things change!"
"Thank you so much for taking time out to provide with your feedback!"
Amos A. Reed Reed
January 15, 2022
"State Farm was/is much less expensive than Progressive Auto Insurance, @!"
Susan Trimble
December 14, 2021
"Wonderful, responsive… When I called after 5 o’clock with a question about a local repair shop, not only did I get a real person, Jim, but he immediately understood my problem and helped me. Thank you!"
Gentry Nelson
January 18, 2021
"They take care of their customers💯❤️"
Elaine Wilbur
January 8, 2021
"Excellent customer service. Covid-19 protocols put in place."
Carol King
December 16, 2020
"Helpful people and great rates"
Kari Anderson
August 6, 2020
"Lucretia was amazing. She helped me through my whole process, chatted and laughed some. She’s very helpful, funny, and takes care of you completely. Definitely will recommend this office all because of her! Thank you Lucretia!"
Lisa Herron
February 22, 2020
"The personalized help."
Ted de Looze
January 22, 2020
"Although the service is slow, at least the food is bad. Pleasant staff but extremely disorganized."
L H
September 11, 2019
"This particular office staff always stand up for me and willing to make our business as easy as possible."
Denden Uhuru
August 3, 2019
"Great customer service... Feels like family"