State Farm® Insurance Agent Dick Franklin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jennifer
March 4, 2026
"Marcy have been so so friendly and help over the years . I would definitely recommend this office for anyone who needs insurance. Marcy is so nice."
"Thank you so much for your fantastic 5-star review! We’re delighted to hear that Marcie and Sean have provided you with friendly and helpful service over the years. Our team is dedicated to ensuring that our customers feel supported and valued, and it’s wonderful to know that we’ve met your expectations. We truly appreciate your recommendation and look forward to continuing to assist you with all your insurance needs. If you ever have any questions or need assistance, don’t hesitate to reach out! "
mike brand
March 4, 2026
"Terrific service at a competitive price. I wish I had come here sooner. They don't "sell" you a policy, they help you buy one."
Allie Orange
March 3, 2026
"I have been with Dick Franklin State Farm, literally, for decades. I have never had any problems, feel their rates actually cover what is being insured and that they will be there when disaster strikes. My agent, Lucretia, provides excellent customer service, always answers any question or concert that I have in a timely manner and is a pleasure to deal with! I highly recommend."
Scott Atwell
February 24, 2026
"Great follow up and seamless transaction."
"Thank you so much for your kind words! We're thrilled to hear that you appreciated our follow-up and found the transaction seamless. It was a pleasure working with you, and we look forward to assisting you again in the future!"
Alison Russell
February 17, 2026
"We were looking into switching our Auto insurance in order to save money and Marcie has gone above and beyond to help us! We appreciate her excellent communication, professionalism, and expert advice. It is obvious that she sincerely cares about people, and we are thankful to now have our vehicle insured through State Farm!"
"Thank you so much for your wonderful review! We're delighted to hear that Marcie went above and beyond to help you save money on your auto insurance. Her excellent communication, professionalism, and expert advice truly make a difference, and it’s great to know that her genuine care for people stood out to you. We’re grateful to have you insured with State Farm and look forward to continuing to serve you!"
Assefa Ashebo
February 11, 2026
"Ms Mercy, did help to get the insurance coverage to my Vehicle. Her service was very customer friendly and she did a great job and thank you for the service."
"Thank you for your kind words! We're glad to hear that Marcie provided excellent, customer-friendly service and helped you secure the right insurance coverage for your vehicle. We truly appreciate your feedback and look forward to assisting you again in the future!"
Christiana Michael
February 3, 2026
"Cayle was very helpful!"
"Thank you for your great review! We’re happy to hear that Cayle was very helpful. We appreciate your feedback and look forward to assisting you again in the future!"
Taylor Johnson
February 2, 2026
"Marcie was incredibly helpful and informative while helping me with my auto and renters insurance. She made sure I understood everything and saved me a ton of money! I highly recommend Marcie!"
"Thank you so much for your fantastic review! We’re thrilled to hear that Marcie was incredibly helpful and made everything clear while assisting you with your auto and renters insurance. It’s wonderful to know she was able to save you a ton of money. We truly appreciate your recommendation and look forward to continuing to serve you!"
Craig S
January 30, 2026
"Cayle was an absolute pleasure to work with. I look forward to doing business with them."
"Thank you for your wonderful review! We’re delighted to hear that Cayle was such a pleasure to work with. We look forward to continuing to serve you and doing business together in the future!"
Ragsak Chiqui
January 30, 2026
"Thank you Marcie for the assistance you extended to me. For explaining things well and for your patience."
"Thank you so much for your wonderful review! We’re glad to hear that Marcie was able to assist you with patience and clear explanations. We truly appreciate your feedback and will be sure to pass along your kind words to her. Thanks again for choosing us!"
Lawrence Mclaren
January 27, 2026
"Lucretia was very informative and professional. I really appreciated how she assisted me in getting started. Great job."
Matthew Green
January 21, 2026
"I have been with Dick Franklin for years and they have always been great and always inform me before an event or change to my policy, providing me with great coverage while saving me money. Thanks"
"Thank you so much for your kind words and continued trust in Dick Franklin! We’re thrilled to hear that you’ve had a great experience with us over the years. Keeping you informed and providing the best coverage while saving you money is always our top priority. We truly appreciate your loyalty and look forward to serving you for many more years to come! Thanks again! "
Francesca Giglia
January 7, 2026
"Marcie was instrumental in helping me to obtain a new auto insurance policy and reduced my cost. She listened to my situation, was very professional and easy to talk to, the transaction ran smoothly and achieved a satisfying result. I highly recommend this agent of State Farm insurance."
"Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Marcie was instrumental in helping you secure a new auto insurance policy while reducing your costs. She truly cares about listening to each customer's unique situation and providing professional, easy-to-understand service. We're glad the transaction went smoothly and that you are satisfied with the result. Your recommendation means a lot to us and to Marcie. If you ever need assistance in the future, please don’t hesitate to reach out!"
Christine R
January 7, 2026
"I have been with StateFarm since 1984. I have always gotten the very best service!! I had a review of all my auto and home insurance today with Marcie and not only did we do alot of update but she even gave me things that would save money. It was a great meeting. Can’t say enough great things about StateFarm and Marcie."
"Thank you so much for your incredible loyalty since 1984 and for sharing your wonderful experience! We’re delighted to hear that Marcie provided you with exceptional service during your recent auto and home insurance review. It’s fantastic that she was able to help update your policies and find ways to save you money. Your kind words about Marcie and State Farm truly mean a lot to us. We look forward to continuing to serve you for many years to come!"
Francis Tcat
December 12, 2025
"Marci Smith-Churchhill at State Farm has handled all of our auto and homeowners policies for many years. She has helped us make the best choices and always been available for calls. She is very professional and knowledgeable. I highly recommend State Farm Insurance and Marci for your insurance needs."
"Thank you so much for your kind words and continued trust! We're thrilled to hear that Marcie Smith-Churchill has consistently provided you with professional, knowledgeable service and helped you make the best choices for your auto and homeowners policies. Your recommendation means a lot to us, and we look forward to continuing to support your insurance needs for many years to come!"
Kevin Glazier
December 10, 2025
"Lucretia Was fantastic, Very pleasant lady and very efficient. Thank you so much for making this process simple, easy and pleasant"
"Thank you so much for your wonderful review! We’re thrilled to hear that Lucretia was fantastic, pleasant, and efficient throughout the process. Your kind words mean a lot to us, and we’re glad we could make everything simple, easy, and pleasant for you. If you ever need assistance again, don’t hesitate to reach out!"
Mike Olenick
December 6, 2025
"I decided to switch carriers. I called Jim Schalow at Dick Franklin. Wow! I never thought it could be that easy. Jim was amazing. I got a better rate and he did all the work. He made what I thought would be agonizing into a very easy transition. Jim is knowledgeable and easy to work with. My thanks!"
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Jim Schalow at Dick Franklin made your switch to a new carrier such an easy and seamless experience. It's great to know he was able to secure a better rate for you while handling all the work, turning what you expected to be an agonizing process into a smooth transition. Jim truly prides himself on being knowledgeable and easy to work with, and your kind words mean a lot to us. We appreciate your thanks and look forward to serving you in the future!"
Christine Degenhardt
December 3, 2025
"Cayle Holt with Dick Franklin - State Farm is absolutely wonderful to work with. Every step through the process of switching our car insurance has been easy with Cayle’s help. It’s not easy to switch when you’re in your senior years but Cayle made it a breeze. I’m so grateful because we’re saving a lot of money too!!!"
"Thank you so much for your fantastic 5-star review! We're delighted to hear that Cayle Holt with Dick Franklin - State Farm made switching your car insurance such an easy and smooth process. We understand that change can be challenging, especially later in life, so it's wonderful to know Cayle was able to make it a breeze for you. We're also thrilled that you're saving a lot of money! Your kind words mean a great deal to us, and we truly appreciate your trust. If you ever need anything else, we're here to help!"
Carlos Johnson
November 19, 2025
"Great experience and a great price."
"Thank you so much for your 5-star review! We truly appreciate your support and are delighted to hear that you had a great experience. If you ever need anything else, please don't hesitate to reach out!"
Shanteva Leonard
November 16, 2025
"I don't usually write reviews, but I have to give credit where credit is due. My State Farm agency is great, Marcie specifically. She calls me when there are discounts available for my coverage, and my premiums have actually gone down in the 4-5 years I've been with them. And my last interaction where I needed new coverage for a car immediately, she was patient helpful and made sure I got what I needed, even though I was not prepared, at all. I truly appreciate her assistance because when it mattered most she really showed that her customer service is 5 starts."
"Thank you so much for taking the time to share your experience! We’re thrilled to hear that Marcie has consistently provided you with outstanding service and helped you find discounts that lowered your premiums over the years. It’s wonderful to know she was patient and supportive when you needed new coverage quickly—that’s exactly the kind of customer care we strive to deliver. Your kind words mean a lot to us, and we truly appreciate your trust and loyalty. We look forward to continuing to serve you with 5-star service!"
June Voss-Hanson
November 13, 2025
"Dick Franklin Agency and my agent Marcy was very thorough and exceptionally patient with me. Being new to Florida the laws for Auto and Property Insurance are much different. Marcy answered all my questions and explained everything clearly. Marcy was available via phone which I prefer over email. Bonus; I was able to secure an auto policy for $81.23 per month versus $165.81 per month in Minnesota. Same SUV, and the same coverage. Soon I’ll be adding Golf Cart Insurance, in place of Snowmobile Insurance! I’m one satisfied customer."
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Marcie and the Dick Franklin Agency were able to provide you with thorough, patient, and clear guidance as you navigated Florida’s different insurance laws. Marcie truly takes pride in being available by phone to ensure all your questions are answered promptly and to your satisfaction. It’s fantastic that you were able to secure such a great rate on your auto policy compared to Minnesota! We look forward to assisting you with your Golf Cart Insurance soon. Your satisfaction means the world to us!"
Pauline Cameron
November 12, 2025
"Agent provided information that was clear and tailored to my needs. Calls were returned promptly. I would definitely recommend this agency to my family and friends"
"Thank you for your fantastic 5-star review! We're delighted to hear that your agent provided clear, personalized information and responded promptly to your calls. Your recommendation to family and friends means a great deal to us. We appreciate your trust in our agency and look forward to continuing to serve you!"
Kathleen Norton
November 12, 2025
"The service provided by Marcie Smith-Churchill was absolutely amazing! From the moment we connected, she was personable, knowledgeable, and genuinely cared about finding the best coverage for my needs. She took the time to explain everything clearly, answered every question with patience, and made the entire process smooth and stress-free. Marcie’s professionalism and friendly approach truly set her apart — it felt like working with someone who cared as much about my peace of mind as I did. I can’t recommend her highly enough!"
"Thank you so much for your glowing 5-star review! We're thrilled to hear that Marcie provided you with such amazing service. Her personable, knowledgeable, and caring approach is truly what we strive for at our agency. We're glad she was able to make the process smooth and stress-free while ensuring you found the best coverage for your needs. Your kind words and high recommendation mean the world to us and to Marcie. We look forward to continuing to support your insurance needs!"
Martina Oaten
October 27, 2025
"I can't express in simple words how satisfied I have been with State farm and how much I appreciate the dedicated service they provide. My representative Marcie has always gone above and beyond to assist me with my insurance needs. She offers friendly, great advice as well as explains all the pesky details of insurance so that I can understand my coverages. I trust her 100% and I can't say the same thing about many companies that I do business with. For many many years I only use State farm as my homeowner's policy. I had My auto policy was a provider that I've used since I was 18 years old but That company was no longer providing stellar services and I chose to cancel my auto insurance and bring it to State farm. It's been a wonderful experience and a great savings to have multiple policies with them. I highly recommend this office and State farm for any of your insurance needs."
"Thank you so much for your kind words and thoughtful 5-star review! We're thrilled to hear how satisfied you are with State Farm and especially with Marcie's dedicated service. She truly goes above and beyond to provide friendly, knowledgeable advice and clear explanations, making sure you feel confident and informed about your coverage. Your trust means the world to us, and we're grateful to have the opportunity to serve you. If you ever need anything else, please don't hesitate to reach out!"
Lani Bruner
October 23, 2025
"It was such a pleasure working with Marci @ State Farm. She was quick to respond with my quote and better she saved me 400.00 from my previous insurance."
"Thank you so much for your fantastic 5-star review! We're delighted to hear that working with Marcie at State Farm was such a great experience. It's wonderful that she was quick to provide your quote and even saved you $400 compared to your previous insurance. We truly appreciate your trust and look forward to continuing to serve you!"