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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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R Samuel

October 14, 2025

5  out of  5
rating by R Samuel
"Marcie was amazing. She helped me a get a new quote and helped answer all my questions without rushing me. Need more people like her in customer service."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Marcie provided you with exceptional service, took the time to answer all your questions, and made the process smooth and stress-free. We truly agree—Marcie is a valued member of our team, and we're lucky to have her. Your kind words mean a lot to us and motivate us to continue delivering great customer experiences. Thanks again!"
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Bahati Luckbe

September 29, 2025

5  out of  5
rating by Bahati Luckbe
"Amazing insurance company"
We responded:
"Thank you for the wonderful 5-star review! We appreciate your support and are glad you had a great experience. Looking forward to serving you again!"
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Bethannie Smith

September 29, 2025

5  out of  5
rating by Bethannie Smith
"Marcie is amazing!!! She helped me save over 100$ per month by changing the primary driver on two of our 3 vehicles. She also helped me set up with a new policy that allowed us to get the multi-line discount. WE ARE #WINNING Thanks to Marcie!!!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Marcie was able to help you save over $100 per month and set up a new policy to maximize your multi-line discount. We agree—Marcie is amazing, and we’re so glad she could make a positive difference for you. Here’s to many more wins ahead! If you ever need anything else, we’re here to help."
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Jakob Bowers

September 26, 2025

5  out of  5
rating by Jakob Bowers
"Mrs.Marcie was very good at helping me get insurance put on my bike very professional"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Marcie provided you with professional and helpful service in getting insurance for your bike. We appreciate your feedback and are here anytime you need assistance!"
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Cathy Meyer

September 25, 2025

5  out of  5
rating by Cathy Meyer
"Marcie is, without a doubt, the best insurance agent I have ever worked with. She is thorough and was able to get me affordable rates. She is also a pleasure to work with. She is now my only source for insurance. Try her!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Marcie provided you with such exceptional service. She truly is dedicated to finding thorough and affordable insurance solutions while making the process enjoyable. We’re honored to be your go-to source for insurance and appreciate your recommendation. If you ever need anything, don’t hesitate to reach out!"
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Jeanette Torres

September 24, 2025

4  out of  5
rating by Jeanette Torres
"Great, fast, polite service"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate your support. Looking forward to serving you again!"
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Richard Lamb

September 22, 2025

5  out of  5
rating by Richard Lamb
"Thanks for your help."
We responded:
"Thank you for the wonderful 5-star review! We appreciate your support and are glad you had a great experience. Looking forward to serving you again!"
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Chris Joseph

September 18, 2025

5  out of  5
rating by Chris Joseph
"Had a great experience working this office especially Cayle! It was my first time purchasing insurance and he definitely made the process very easy to follow and understand!"
We responded:
"Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had a great experience working with our office, especially with Cayle. Helping first-time insurance buyers navigate the process is what we strive for, and we're glad Cayle made everything easy to follow and understand. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out!"
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Francisco Martinez

September 18, 2025

5  out of  5
rating by Francisco Martinez
"Marcie helped me a lot getting a great price for my coverage. I was looking for basic coverage, but after she helped, we ended up getting even extra coverage. Thanks Marcie for also being so diligent on all my questions."
We responded:
"Thank you for your wonderful 5-star review! We're so glad Marcie was able to help you find a great price and even secure extra coverage beyond what you initially expected. She takes pride in being thorough and attentive to all your questions, and we're happy to hear that made a difference. If you need any further assistance, please don’t hesitate to reach out!"
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Felisha Harris

September 16, 2025

5  out of  5
rating by Felisha Harris
"Excellent deal and discount with adding renters insurance to my auto. My agent Marcie was great!!!"
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear you enjoyed the excellent deal and discount by adding renters insurance to your auto policy. Marcie will be delighted to know she provided you with great service. We truly appreciate your feedback and look forward to assisting you again!"
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Stephanie Johnson

September 10, 2025

5  out of  5
rating by Stephanie Johnson
"Marcy was very helpful with adding a new vehicle to our policy. She was kind while talking us through the whole process."
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Marcie was helpful and kind while assisting you with adding a new vehicle to your policy. We strive to make the process as smooth and clear as possible, and it's great to know she made a positive impact. If you need any further assistance, please don't hesitate to reach out!"
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Andrea Bartosiak

September 9, 2025

5  out of  5
rating by Andrea Bartosiak
"I recently moved to FL and needed to find new insurance coverage. Cayle was a great agent who talked me through the different levels of coverage and put car and renter's insurance policies in place fast! I am so happy to have this taken care of and to be able to check this off my list!"
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Cayle was able to guide you through your insurance options and quickly set up your car and renter’s policies. Moving can be stressful, and we're glad we could help make this an easy and positive experience for you. Welcome to Florida, and please don't hesitate to reach out if you need anything else!"
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Richard McGinnis

September 8, 2025

5  out of  5
rating by Richard McGinnis
"Cayle was knowledge and professional. He had patients and spoke clearly. I would send people to this agent."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Cayle was knowledgeable, professional, and patient throughout your experience. Clear communication is very important to us, and we're glad it made a difference for you. We truly appreciate your recommendation and look forward to assisting anyone you send our way!"
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Ihana Aguiar Severo

September 8, 2025

5  out of  5
rating by Ihana Aguiar Severo
"Agent Marcie Smith-Churchill was very attentive and professional. She handled my case exceptionally well. She provided excellent service and expert guidance on my car insurance. Thanks!"
We responded:
"Thank you for your wonderful review! We're delighted to hear that Marcie Smith-Churchill was attentive, professional, and provided expert guidance on your car insurance. It’s great to know she handled your case exceptionally well. We truly appreciate your kind words and look forward to serving you again in the future!"
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Kelley Tyre

August 26, 2025

5  out of  5
rating by Kelley Tyre
"Marcie is the BEST! If you want someone who really cares about you and explains everything and is easy to talk to, Marcie at Dick Franklin State Farm is your person. The best in the business right there!"
We responded:
"Thank you so much for your wonderful 5-star review! We're delighted to hear that Marcie provided you with such caring, clear, and friendly service. She truly is the best, and we're proud to have her on our team at Dick Franklin State Farm. We appreciate your kind words and look forward to serving you again!"
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Mercedez Fuentes

August 21, 2025

5  out of  5
rating by Mercedez Fuentes
"Shopping around and I got a quote emailed to me, got stuck and Lucretia Wyche reached out to help and I was super thankful for that as she was very kind and just a pleasure to deal with. Thank you and happy i switched!"
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Lucretia Wyche was able to assist you promptly and made your experience a pleasant one. It's great to know that you’re happy you made the switch! We truly appreciate your kind words and look forward to continuing to serve you. Thanks again!"
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Brendan Young

August 20, 2025

5  out of  5
rating by Brendan Young
"The agent that we had was very professional and very helpful. I had a lot of questions because it was my first time getting renters/auto insurance. She helped a lot. I highly recommend this state farm location to other students and other people looking for insurance!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that our agent was professional and helpful, especially as you navigated your first experience with renters and auto insurance. It means a lot to us that you felt supported and confident throughout the process. We truly appreciate your recommendation to other students and anyone looking for insurance. If you ever have more questions or need assistance in the future, we're here to help!"
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Chandika Kiriella

August 1, 2025

5  out of  5
rating by Chandika Kiriella
"Marcie was excellent! I got my auto insurance through her, and she worked hard to find me a policy that fit my budget. It was the best deal I could find. She’s truly an asset to the company."
We responded:
"hank you so much for your wonderful review! We’re thrilled to hear that Marcie was able to find you an auto insurance policy that fits your budget and provided you with the best deal. She truly is a valuable member of our team, and we’re glad her hard work made a positive difference for you. We appreciate your kind words and look forward to serving you again in the future!"
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Mindy Hammons

July 24, 2025

5  out of  5
rating by Mindy Hammons
"I was shopping for insurance as it was time to acquire a new policy, and I put in a quote request with their office. It ended up being considerably more expensive than other quotes, but the agent that returned my call while working on my quote was completely up-front and honest about that, even recommending different agencies and advising which ones to avoid. Her name is Marcie and she was an absolute joy to speak to, and it made my day to have such great service, even though I was declining their product. That is extremely rare and deserves commendation, truly. She is a bright spot in a sometimes frustrating industry, and that is wonderful!"
We responded:
"Thank you so much for your thoughtful and kind review! We’re delighted to hear that Marcie provided you with honest, transparent, and exceptional service throughout your insurance shopping experience. It’s our goal to always put our clients’ best interests first, even if that means recommending other options. Marcie is truly a gem on our team, and we’re grateful you took the time to recognize her dedication and professionalism. Your feedback means a lot to us and encourages us to continue delivering outstanding service in what can sometimes be a challenging industry. Thanks again for sharing your experience!"
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Ricky Langston

July 10, 2025

5  out of  5
rating by Ricky Langston
"Came in to change beneficiaries on my life policies Cayle Holt was very helpful and efficient in guiding me to accomplish this task he get 5 star's."
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Cayle Holt provided you with helpful and efficient service in updating your life policy beneficiaries. We'll be sure to pass along your kind words to him. If you need any further assistance, please don't hesitate to reach out!"
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Marcia McAuliffe

June 27, 2025

5  out of  5
rating by Marcia McAuliffe
"Marcie Smith-Churchill was great! I called late on Friday and she took care of some unusual requests that could have been put off until Monday but she dealt with them on the spot. She even called me back to confirm that all was well. Amazing this day and age. Thank you Marcie!!, Marcia McAuliffe"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Marcie Smith-Churchill was able to assist you promptly, even with your unusual requests on a late Friday. Her dedication to ensuring everything was handled smoothly and following up to confirm your satisfaction truly sets her apart. We’ll be sure to pass along your kind words to Marcie. Thanks again for choosing us!"
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Aifton Coleman

June 25, 2025

5  out of  5
rating by Aifton Coleman
"Marcie is top notch and made adding our newly purchased vehicle an absolute breeze!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Marcie provided top-notch service and made adding your newly purchased vehicle an absolute breeze. We'll be sure to pass along your compliments to her. If you need any further assistance, feel free to reach out!"
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Nick Kraft

June 18, 2025

5  out of  5
rating by Nick Kraft
"Marci is such a great agent. She went above and beyond I haven’t seen someone show that much joy for her job and helping people in a long time. Thank for your time."
We responded:
"Thank you so much for your wonderful 5-star review! We are thrilled to hear about your positive experience with Marcie. She truly is a dedicated agent who takes great pride in her work and genuinely cares about helping her clients. It’s heartwarming to know that her joy and commitment made such a difference for you. We appreciate your kind words and the time you took to share your feedback. If there’s anything more we can assist you with, please don’t hesitate to reach out!"
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naser tibi

May 28, 2025

5  out of  5
rating by naser tibi
"Marcie Smith-Churchill is a great agent of Dick Franklin, State Farm Agency. She cares about her clients. I wish we had more of her."
We responded:
"Thank you so much for your glowing 5-star review! We are thrilled to hear your kind words about Marcie Smith-Churchill. She truly embodies the values we strive for at Dick Franklin, State Farm Agency, and her dedication to her clients is unmatched. We are fortunate to have her on our team and will certainly pass along your compliments to her. Your feedback means the world to us, and we appreciate your support. If you ever need assistance in the future, please don’t hesitate to reach out!"
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Steve Gauding

May 28, 2025

5  out of  5
rating by Steve Gauding
"Marcie was great to deal with regarding recent policy changes and questions. She was able to answer all my questions and provide great suggestions."
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Marcie was able to assist you with your recent policy changes and address all your questions. It’s always our goal to provide exceptional service, and we're glad Marcie could offer you great suggestions along the way. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again!"