State Farm® Insurance Agent Dick Franklin

"Marcie reviewed my policy and assisted every step of the way with reducing my home insurance and auto policies. Great follow up and what customer service is all about. Well appreciated.....Thank you!"

"Marcie Smith-Churchill did an absolute amazing job with helping me! She was very patient and kind and got my goals achieved ❤️ she’s an absolute blessing and I hope y’all appreciate her as much as I did! Thank you again and keep up the great work!"

"Negligence, Irresponsibility, and Poor Communication – A Disappointing Experience with Tallahassee State Farm and Jim Schalow My experience with Tallahassee State Farm and agent Jim Schalow was extremely frustrating. There was a clear lack of communication—calls/text went unanswered or were delayed, leaving me without the information I needed. Schalow also showed irresponsibility by overlooking important details of my policy. Overall, the negligence and unprofessionalism I encountered were unacceptable. I’d recommend looking elsewhere for more reliable service."

"Marcie was Amazing! She worked with me and got me to the price I was looking for. Thank you so much!"

"Moved my account here based on the advice of my financial advisor. I am so pleased with every interaction and the care shown by everyone. It's like finding a group of friends that offer great advice and the service that I hope to get from the companies that I do business with. Sending extra stars because 5 is just not enough *****"

"I called State Farm to see if I could bundle my car and house insurance to save money. Jim Schawlow was my contact number. When talking to him, he could lower my car insurance by $200 but State Farm was not taking any new policies so I would have to go through citizens and he could save me some money there. I had to four-point inspection and wind report. After paying for the inspections, he wanted me to come down and fill out the forms, and at that time he said with going to citizens you still have to get flood insurance. Why didn’t he tell me this in the beginning when he recommended citizens? How is that going to save me money for the slightly less discount I was getting? Very unprofessional."

"Ridiculous prices for young adults and blames it on “inflation” when really florida is just a cess pool of fraud. On top of that when State Farm messed up and didn’t “adjust my rate for inflation” they wanted me to pay an extra $350 out of pocket because they messed up and didn’t charge it to me when I was still paying my lower monthly rate. Bristol West by farmers insurance is MORE THAN HALF as expensive and would definitely reccomend for young drivers in tally!!!!"

"Ms Marci is great customer care person ,v helpful,cooperative and knowledgeable"

"My insurance went up $75.00. I have not had so much as a parking ticket in the last 4 years. They said it was because of "inflation". I signed up because they advertise that your rate won't increase after your first accident. I've had zero accidents and it still went up an insane amount. Will be changing insurance companies asap."

"Sean at State Farm is exceptionally helpful, professional and easy to communicate with. He showed me how I could save money on my car insurance and homeowners insurance. I was in a bind and Sean patiently navigated me through the process and took time to show me how to receive the biggest discounts. Thank you State Farm for giving me the best service I’ve ever received from an insurance company."

"People in this office really care for their customers!!!"

"Marcie is the absolute best! Helped me update my auto policy and made recommendations for additional policies. She took the time to thoroughly explain everything. Such a wonderful person!"

"Marcie is an absolute delight to work with! She really cares about her clients and their wellbeing- I would recommend her without reservation- makes dealing with insurance a pleasure!"

"Marci's the best. She always responds promptly and provides straightforward honest feedback. I highly recommend her."

"The worst possible experience in insurance. The only time I ever hear from Mr.Franklin is when he first got me signed up ever since he has been a ghost. They over charged me and voided promised discounts, his assistants constantly give out incorrect information, and god forbid you try to talk to your actual agent he is NEVER in the office nor does he EVER call back or respond to emails. Then if you try to go into the actual office you’ll be waiting 2 hours to hear from no one. This was the worst insurance experience I’ve ever had and I would literally recommend you try ANYONE else for car insurance. The biggest problem is the lack of communication and then when you get it the inconsistency of its actually correct or not. I tried reaching Mr.Franklin for over 7 months and every time I call it a new excuse, every time I email I get no response back. God forbid I actually get in an accident I’d truly be left on my own. If you can find any other insurance agent I’d recommend you do that instead. You’ve been warned."

"I have vehicle coverage, and I love working with Lucretia. She is always friendly and looking out for me and my wallet! Go see her!"

"Lucretia is the best, she keeps my accounts in order and does a great job of informing me when things change!"

"State Farm was/is much less expensive than Progressive Auto Insurance, @!"

"Wonderful, responsive… When I called after 5 o’clock with a question about a local repair shop, not only did I get a real person, Jim, but he immediately understood my problem and helped me. Thank you!"

"They take care of their customers💯❤️"

"Excellent customer service. Covid-19 protocols put in place."

"Helpful people and great rates"

"Lucretia was amazing. She helped me through my whole process, chatted and laughed some. She’s very helpful, funny, and takes care of you completely. Definitely will recommend this office all because of her! Thank you Lucretia!"

"The personalized help."

"Although the service is slow, at least the food is bad. Pleasant staff but extremely disorganized."