
State Farm® Insurance Agent Dick Franklin
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Gina Cassano
May 8, 2025
"I have had the pleasure of working with Marcie at Dick Franklin’s office in Tallahassee and she provides the best customer service I’ve ever had with car insurance. Her follow-up and white glove service is outstanding. I would highly recommend Marcie to anyone with insurance needs!"
"Thank you so much for your wonderful 5-star review! We are thrilled to hear about your positive experience working with Marcie at Dick Franklin’s office in Tallahassee. Our team is dedicated to providing exceptional customer service, and it’s fantastic to know that Marcie’s follow-up and white glove service made such a lasting impression on you. Your recommendation means the world to us, and we truly appreciate your kind words. If you ever have any further insurance needs or questions, please don’t hesitate to reach out. We’re here to help!"
Blake Rutherford
April 24, 2025
"All agents seem to actually care and try to save me money on my policy while still providing me good coverage! Was with Geico for 8 years and have been more than happy since switching over."
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’ve had such a positive experience with our team. Our agents are dedicated to providing personalized service and finding the best coverage options that fit your needs and budget. We’re glad to know that you felt our commitment to saving you money while ensuring you have the right protection. Switching from Geico after 8 years is a big decision, and we’re honored that you chose us as your insurance provider. If you ever have any questions or need assistance, please don’t hesitate to reach out. We look forward to continuing to serve you!"
Kathy Goltry
April 22, 2025
"I’ve had really good experiences with State Farm - I’ve been a customer for over 20 years. I had my car insurance with them and then added my home when I moved. I’ve had a couple of small claims for my auto and each time they arranged for repairs and paid the shop within hours. I had never made a homeowner’s claim until last year when my neighborhood was hit by a tornado. They were very responsive and scheduled an adjuster as quickly as I could accommodate them. I had no serious damage to my home but many trees down so it wasn’t an emergency like many of my neighbors. In spite of that they were very prompt at coming out to assess damage and reimbursing me for work done. The agents I’ve had have always been very helpful and easy to contact. I’ve had the same agents for years and have been really pleased with their service. Insurance isn’t a very popular subject right now but I’ve been so well served by State Farm I wanted to give my agency, Dick Franklin, some well-deserved recognition."
"Thank you so much for taking the time to share your experiences with us! We are thrilled to hear that you have been a loyal State Farm customer for over 20 years and that you’ve had consistently positive experiences with our services. It’s wonderful to know that we were able to assist you promptly during both your auto claims and your homeowner's claim after the tornado. We strive to ensure our customers receive timely support and quick reimbursements, and it’s rewarding to hear that our team delivered on that promise for you. We’re especially glad to hear about your positive interactions with our agents. Building lasting relationships with our customers is important to us, and we appreciate your recognition of their hard work and dedication. Thank you again for your kind words and for being such a valued member of the State Farm family. We look forward to continuing to serve you for many more years to come! "
Rethenia Harris
April 21, 2025
"Marcie has great customer service. She was exceptional, knowledgeable and friendly."
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Marcie provided you with exceptional service. Her dedication to being knowledgeable and friendly truly makes a difference, and we’re lucky to have her on our team. We appreciate your feedback and look forward to serving you again soon!"
Michael Owen
April 16, 2025
"Marcie was wonderful to deal with! No upsell, she only gave me what I asked for and the price was well below where I had been."
"Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Marcie provided you with such a wonderful experience. Our team prides itself on transparency and meeting our customers' needs without any upselling, so it’s great to know that we hit the mark for you. We appreciate your kind words about our pricing as well – we strive to offer the best value possible. Thank you for choosing us, and we look forward to serving you again in the future!"
Matt Yusko
March 31, 2025
"Jim is the man! They lowered my insurance cost, kept the same quality of coverage, and definitely delivered more value per dollar spent."
"Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Jim was able to assist you in lowering your insurance costs while maintaining the same quality of coverage. Our team is dedicated to delivering exceptional value to our clients, and it’s wonderful to know that we succeeded in doing so for you. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again!"
Kelton Farris
March 31, 2025
"Dick Franklin and Cayle Holt did a great job keeping my homeowners premium down to what I believe is a good deal, since I believe State Farm is one of the most solid insurers writing property coverage in Florida, and they have also given me a good deal on auto insurance."
"Thank you so much for your glowing 5-star review! We’re delighted to hear that Dick Franklin and Cayle Holt were able to help you secure a great deal on your homeowners and auto insurance. It’s fantastic to know that you feel confident in choosing State Farm as your insurer; we strive to provide solid coverage and exceptional service to our clients in Florida. Your satisfaction is our top priority, and we truly appreciate your trust in us. If you have any questions or need further assistance in the future, please don’t hesitate to reach out. Thanks again for your kind words!"
Curtis Jenkins
March 28, 2025
"Sean Eichenberger was extremely helpful when I had trouble getting a doc I needed online. He took a personal interest in my need and helped get the document and provided a contact phone number for my online troubles. Great Guy. Very helpful"
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear about your positive experience with Sean Eichenberger. It's always our goal to provide exceptional service, and we're glad that Sean was able to assist you with your document needs and provide you with the support you required. Your kind words about his personal approach and helpfulness truly mean a lot to us. We will be sure to share your feedback with Sean, as it will surely motivate him to continue his great work. If you need any further assistance in the future, please don't hesitate to reach out. We're here to help!"
Paula Fortunas
March 27, 2025
"Outstanding service and expertise provided by Cayle Holt, my Insurance Account Representative. He went “above and beyond the call of duty” to help me. Many thanks to Cayle and State Farm. Paula Fortunas"
"Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that Cayle Holt provided you with outstanding service and went above and beyond to assist you. At State Farm, we strive to deliver the best support and expertise to our customers, and it’s wonderful to know that Cayle made such a positive impact on your experience. We truly appreciate your trust in us and your recognition of Cayle's efforts. If you ever need anything else, please don’t hesitate to reach out. Many thanks once again!"
Manish Mandal
March 24, 2025
"Had a great experience with State Farm! The agent was super helpful, and made everything easy to understand. She took the time to find the best coverage for me and made the whole process stress-free. Really appreciate the friendly and professional service!"
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with our State Farm team. It’s our top priority to provide helpful, friendly, and professional service, and we’re glad that our agent was able to make the process easy and stress-free for you. Finding the best coverage for our clients is what we strive for, and your appreciation means the world to us. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. Thanks again for choosing State Farm!"
Ben Smutek
March 21, 2025
"I have been a customer of the Dick Franklin -State Farm agency since I moved to Tallahassee. My agent Cayle And the staff have been very professional, easy to reach and a pleasure to work with. They are easy to reach and super responsive.I recommend them highly."
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’ve had such a positive experience with Cayle and our team at the Dick Franklin - State Farm agency. Your kind words about our professionalism and responsiveness truly mean a lot to us. We strive to provide the best service possible, and it’s rewarding to know that we’ve met your expectations. If you ever need anything or have any questions, please don't hesitate to reach out. We’re always here to help! Thank you for your high recommendation and for being a valued customer. We look forward to continuing to serve you!"
Mekulu Gunathilake
February 28, 2025
"Very helpful & very much supportive statFarm agent Marcie, Can highly recommend her for insurance works. She is nicely explained everything and clarified all my concerns. I got my Auto and rental insurance both from them, really good savings...👍👍"
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear about your positive experience with Marcie. She truly is a valuable member of our team, always going above and beyond to provide helpful and supportive service to our clients. Your recommendation means a lot to us, and we’re delighted to know that Marcie was able to assist you with your insurance needs. If you have any further questions or need assistance in the future, please don’t hesitate to reach out."
savedzrex1
November 14, 2024
"Marcie reviewed my policy and assisted every step of the way with reducing my home insurance and auto policies. Great follow up and what customer service is all about. Well appreciated.....Thank you!"
"Thank you so much for your kind words and for taking the time to leave a 5-star review! We're thrilled to hear that Marcie was able to assist you in reviewing your policies and finding ways to reduce your home and auto insurance. Her dedication to providing excellent customer service is truly commendable, and it's wonderful to know that she made the process smooth and enjoyable for you. We appreciate your trust in us and look forward to assisting you again in the future. Thank you once again!"
Taylor Grosvenor
November 11, 2024
"Marcie Smith-Churchill did an absolute amazing job with helping me! She was very patient and kind and got my goals achieved ❤️ she’s an absolute blessing and I hope y’all appreciate her as much as I did! Thank you again and keep up the great work!"
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear about your positive experience with Marcie Smith-Churchill. She truly is a gem, and we’re glad she was able to help you achieve your goals with her patience and kindness. Your kind words mean the world to us and will definitely be shared with Marcie and the rest of our team. We appreciate your support and look forward to continuing to provide you with great service in the future! Thank you again, and take care! ❤️"
Andrew Goldstein
September 18, 2024
"Negligence, Irresponsibility, and Poor Communication – A Disappointing Experience with Tallahassee State Farm and Jim Schalow My experience with Tallahassee State Farm and agent Jim Schalow was extremely frustrating. There was a clear lack of communication—calls/text went unanswered or were delayed, leaving me without the information I needed. Schalow also showed irresponsibility by overlooking important details of my policy. Overall, the negligence and unprofessionalism I encountered were unacceptable. I’d recommend looking elsewhere for more reliable service."
"Thank you for taking the time to share your feedback. We apologize for any inconvenience and frustration you may have encountered during your interactions with our team member. We strive to uphold high standards for Customer Service, and we regret that you were less than satisfied. Once again, we apologize for the disappointing experience. We appreciate your feedback. "
Noel Morales
September 6, 2024
"Marcie was Amazing! She worked with me and got me to the price I was looking for. Thank you so much!"
"Thank you for taking the time to leave us a review on Google. We are thrilled to hear that you had an amazing experience with Marcie! It's always our goal to ensure that our customers have a positive and satisfying experience, and we're glad that Marcie was able to meet your expectations. Once again, thank you for your kind words and for choosing our services. We truly appreciate your feedback and look forward to serving you again in the future."
Betty O'Brien
August 20, 2024
"Moved my account here based on the advice of my financial advisor. I am so pleased with every interaction and the care shown by everyone. It's like finding a group of friends that offer great advice and the service that I hope to get from the companies that I do business with. Sending extra stars because 5 is just not enough *****"
"Thank you so much for the positive review! We appreciate your business!"
Wendy
August 2, 2024
"I called State Farm to see if I could bundle my car and house insurance to save money. Jim Schawlow was my contact number. When talking to him, he could lower my car insurance by $200 but State Farm was not taking any new policies so I would have to go through citizens and he could save me some money there. I had to four-point inspection and wind report. After paying for the inspections, he wanted me to come down and fill out the forms, and at that time he said with going to citizens you still have to get flood insurance. Why didn’t he tell me this in the beginning when he recommended citizens? How is that going to save me money for the slightly less discount I was getting? Very unprofessional."
Oscore
July 21, 2024
"Ridiculous prices for young adults and blames it on “inflation” when really florida is just a cess pool of fraud. On top of that when State Farm messed up and didn’t “adjust my rate for inflation” they wanted me to pay an extra $350 out of pocket because they messed up and didn’t charge it to me when I was still paying my lower monthly rate. Bristol West by farmers insurance is MORE THAN HALF as expensive and would definitely reccomend for young drivers in tally!!!!"
"Thank you for taking the time to share your feedback. We understand that insurance premiums can be a sensitive topic, especially for young adults. We apologize if our pricing did not meet your expectations. Regarding your comment about blaming inflation, we would like to clarify that insurance premiums are influenced by various factors, including inflation, as well as other risk assessment factors such as location, driving record, and vehicle type. While we strive to provide competitive rates, it is important to keep in mind that insurance premiums are determined based on a combination of these factors. We are sorry to hear about the inconvenience you experienced with State Farm's adjustment of your rate. If there is anything we can do to assist you further or provide any additional information, please feel free to contact us directly. We value your feedback and appreciate the opportunity to address your concerns. Thank you for bringing this to our attention. "
memon family
May 15, 2024
"Ms Marci is great customer care person ,v helpful,cooperative and knowledgeable"
"Thank you for taking the time to leave such a positive review of our services on Google. We greatly appreciate your feedback and are thrilled to hear that Marcie provided excellent customer care during your experience. Thank you for your business!"
Cortney Zeiler
May 2, 2024
"My insurance went up $75.00. I have not had so much as a parking ticket in the last 4 years. They said it was because of "inflation". I signed up because they advertise that your rate won't increase after your first accident. I've had zero accidents and it still went up an insane amount. Will be changing insurance companies asap."
"Thank you for taking the time to share your feedback regarding your recent experience with our insurance company. We sincerely apologize for any frustration or confusion caused by the increase in your insurance premium. We understand that unexpected rate changes can be frustrating, especially when you have maintained a clean driving record for the past four years. It is important to note that insurance premiums are subject to various factors, including inflation, changes in the insurance market, and other external factors beyond our control. While we strive to provide competitive rates and stable premiums, occasional adjustments may be necessary to ensure the financial stability of our company and continue offering quality coverage. We apologize if our advertising regarding rates after the first accident was misleading or unclear. Our intention is to provide accurate information to our customers, and we will review our communications to ensure clarity moving forward. We value your loyalty as a customer and understand your desire to explore other insurance options. We encourage you to reach out to our customer service team directly, as they may be able to review your policy and provide further insights into the specific factors contributing to the rate increase. They can also assist you in exploring potential discounts or adjustments that may help mitigate the impact on your premium. We appreciate your feedback, as it helps us improve our services and meet the needs of our valued customers. Should you have any further questions or concerns, please do not hesitate to contact us directly. We would be more than happy to address them and assist you in any way we can. Thank you for considering us as your insurance provider. We hope to have the opportunity to serve you better in the future."
Q Mello
April 18, 2024
"Sean at State Farm is exceptionally helpful, professional and easy to communicate with. He showed me how I could save money on my car insurance and homeowners insurance. I was in a bind and Sean patiently navigated me through the process and took time to show me how to receive the biggest discounts. Thank you State Farm for giving me the best service I’ve ever received from an insurance company."
"Thank you so much for taking the time to leave the kind feedback. We appreciate your business!"
Michelle Strausbaugh
April 14, 2024
"People in this office really care for their customers!!!"
"Thank you so much for taking the time to leave the kind feedback. We appreciate your business!"
Nahomy Lopez
March 10, 2024
"Marcie is the absolute best! Helped me update my auto policy and made recommendations for additional policies. She took the time to thoroughly explain everything. Such a wonderful person!"
"Thank you so much for taking the time to leave the kind feedback. We think Marcie is Great too! We appreciate your business!!"
Stuart Reese
February 15, 2024
"Marcie is an absolute delight to work with! She really cares about her clients and their wellbeing- I would recommend her without reservation- makes dealing with insurance a pleasure!"
"Thank you so much for taking the time to leave the kind feedback. We appreciate your business!"