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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carlos Johnson

November 19, 2025

5  out of  5
rating by Carlos Johnson
"Great experience and a great price."
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Shanteva Leonard

November 16, 2025

5  out of  5
rating by Shanteva Leonard
"I don't usually write reviews, but I have to give credit where credit is due. My State Farm agency is great, Marcie specifically. She calls me when there are discounts available for my coverage, and my premiums have actually gone down in the 4-5 years I've been with them. And my last interaction where I needed new coverage for a car immediately, she was patient helpful and made sure I got what I needed, even though I was not prepared, at all. I truly appreciate her assistance because when it mattered most she really showed that her customer service is 5 starts."
We responded:
"Thank you so much for taking the time to share your experience! We’re thrilled to hear that Marcie has consistently provided you with outstanding service and helped you find discounts that lowered your premiums over the years. It’s wonderful to know she was patient and supportive when you needed new coverage quickly—that’s exactly the kind of customer care we strive to deliver. Your kind words mean a lot to us, and we truly appreciate your trust and loyalty. We look forward to continuing to serve you with 5-star service!"
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June Voss-Hanson

November 13, 2025

5  out of  5
rating by June Voss-Hanson
"Dick Franklin Agency and my agent Marcy was very thorough and exceptionally patient with me. Being new to Florida the laws for Auto and Property Insurance are much different. Marcy answered all my questions and explained everything clearly. Marcy was available via phone which I prefer over email. Bonus; I was able to secure an auto policy for $81.23 per month versus $165.81 per month in Minnesota. Same SUV, and the same coverage. Soon I’ll be adding Golf Cart Insurance, in place of Snowmobile Insurance! I’m one satisfied customer."
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Marcie and the Dick Franklin Agency were able to provide you with thorough, patient, and clear guidance as you navigated Florida’s different insurance laws. Marcie truly takes pride in being available by phone to ensure all your questions are answered promptly and to your satisfaction. It’s fantastic that you were able to secure such a great rate on your auto policy compared to Minnesota! We look forward to assisting you with your Golf Cart Insurance soon. Your satisfaction means the world to us!"
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Pauline Cameron

November 12, 2025

5  out of  5
rating by Pauline Cameron
"Agent provided information that was clear and tailored to my needs. Calls were returned promptly. I would definitely recommend this agency to my family and friends"
We responded:
"Thank you for your fantastic 5-star review! We're delighted to hear that your agent provided clear, personalized information and responded promptly to your calls. Your recommendation to family and friends means a great deal to us. We appreciate your trust in our agency and look forward to continuing to serve you!"
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Kathleen Norton

November 12, 2025

5  out of  5
rating by Kathleen Norton
"The service provided by Marcie Smith-Churchill was absolutely amazing! From the moment we connected, she was personable, knowledgeable, and genuinely cared about finding the best coverage for my needs. She took the time to explain everything clearly, answered every question with patience, and made the entire process smooth and stress-free. Marcie’s professionalism and friendly approach truly set her apart — it felt like working with someone who cared as much about my peace of mind as I did. I can’t recommend her highly enough!"
We responded:
"Thank you so much for your glowing 5-star review! We're thrilled to hear that Marcie provided you with such amazing service. Her personable, knowledgeable, and caring approach is truly what we strive for at our agency. We're glad she was able to make the process smooth and stress-free while ensuring you found the best coverage for your needs. Your kind words and high recommendation mean the world to us and to Marcie. We look forward to continuing to support your insurance needs!"
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Martina Oaten

October 27, 2025

5  out of  5
rating by Martina Oaten
"I can't express in simple words how satisfied I have been with State farm and how much I appreciate the dedicated service they provide. My representative Marcie has always gone above and beyond to assist me with my insurance needs. She offers friendly, great advice as well as explains all the pesky details of insurance so that I can understand my coverages. I trust her 100% and I can't say the same thing about many companies that I do business with. For many many years I only use State farm as my homeowner's policy. I had My auto policy was a provider that I've used since I was 18 years old but That company was no longer providing stellar services and I chose to cancel my auto insurance and bring it to State farm. It's been a wonderful experience and a great savings to have multiple policies with them. I highly recommend this office and State farm for any of your insurance needs."
We responded:
"Thank you so much for your kind words and thoughtful 5-star review! We're thrilled to hear how satisfied you are with State Farm and especially with Marcie's dedicated service. She truly goes above and beyond to provide friendly, knowledgeable advice and clear explanations, making sure you feel confident and informed about your coverage. Your trust means the world to us, and we're grateful to have the opportunity to serve you. If you ever need anything else, please don't hesitate to reach out!"
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Lani Bruner

October 23, 2025

5  out of  5
rating by Lani Bruner
"It was such a pleasure working with Marci @ State Farm. She was quick to respond with my quote and better she saved me 400.00 from my previous insurance."
We responded:
"Thank you so much for your fantastic 5-star review! We're delighted to hear that working with Marcie at State Farm was such a great experience. It's wonderful that she was quick to provide your quote and even saved you $400 compared to your previous insurance. We truly appreciate your trust and look forward to continuing to serve you!"
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caleb haifley

October 22, 2025

5  out of  5
rating by caleb haifley
"My agent Marcy went out of her way to help with all of my questions and was able to find just the policy we needed."
We responded:
"Thank you for your wonderful 5-star review! We're so glad to hear that Marcie went out of her way to assist you with all your questions and helped find the perfect policy to meet your needs. Your satisfaction is our top priority, and we appreciate your trust in us! If you ever need anything else, don’t hesitate to reach out."
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Betsy Bartel

October 22, 2025

5  out of  5
rating by Betsy Bartel
"Marcie is now and has always been a champion of the insurance world. She knows her stuff! She has always worked diligently to make policy changes happen in a timely manner, and is always helpful when looking for the best rates across all of our policies. Marcie has helped us navigate our auto, homeowners, and life insurance policies for just about 25 years. She is amazing! Cayle has been extremely helpful each and every time I’ve called to ask for a review, and recently found at least 2 ways to save us money. It’s such a friendly experience to call and always look forward to speaking to them."
We responded:
"Thank you so much for your heartfelt 5-star review! We’re truly honored to have had the opportunity to serve you for nearly 25 years. Marcie is indeed a champion in the insurance world, and we’re thrilled to hear how diligently she works to make timely policy changes and find the best rates for your auto, homeowners, and life insurance needs. We’re also glad Cayle has been so helpful and able to identify savings for you during your recent reviews. Providing a friendly and supportive experience is very important to us, and we’re grateful for your continued trust and kind words. We look forward to assisting you for many more years to come!"
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R Samuel

October 14, 2025

5  out of  5
rating by R Samuel
"Marcie was amazing. She helped me a get a new quote and helped answer all my questions without rushing me. Need more people like her in customer service."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Marcie provided you with exceptional service, took the time to answer all your questions, and made the process smooth and stress-free. We truly agree—Marcie is a valued member of our team, and we're lucky to have her. Your kind words mean a lot to us and motivate us to continue delivering great customer experiences. Thanks again!"
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Bahati Luckbe

September 29, 2025

5  out of  5
rating by Bahati Luckbe
"Amazing insurance company"
We responded:
"Thank you for the wonderful 5-star review! We appreciate your support and are glad you had a great experience. Looking forward to serving you again!"
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Bethannie Smith

September 29, 2025

5  out of  5
rating by Bethannie Smith
"Marcie is amazing!!! She helped me save over 100$ per month by changing the primary driver on two of our 3 vehicles. She also helped me set up with a new policy that allowed us to get the multi-line discount. WE ARE #WINNING Thanks to Marcie!!!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Marcie was able to help you save over $100 per month and set up a new policy to maximize your multi-line discount. We agree—Marcie is amazing, and we’re so glad she could make a positive difference for you. Here’s to many more wins ahead! If you ever need anything else, we’re here to help."
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Jakob Bowers

September 26, 2025

5  out of  5
rating by Jakob Bowers
"Mrs.Marcie was very good at helping me get insurance put on my bike very professional"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Marcie provided you with professional and helpful service in getting insurance for your bike. We appreciate your feedback and are here anytime you need assistance!"
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Cathy Meyer

September 25, 2025

5  out of  5
rating by Cathy Meyer
"Marcie is, without a doubt, the best insurance agent I have ever worked with. She is thorough and was able to get me affordable rates. She is also a pleasure to work with. She is now my only source for insurance. Try her!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Marcie provided you with such exceptional service. She truly is dedicated to finding thorough and affordable insurance solutions while making the process enjoyable. We’re honored to be your go-to source for insurance and appreciate your recommendation. If you ever need anything, don’t hesitate to reach out!"
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Jeanette Torres

September 24, 2025

4  out of  5
rating by Jeanette Torres
"Great, fast, polite service"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate your support. Looking forward to serving you again!"
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Richard Lamb

September 22, 2025

5  out of  5
rating by Richard Lamb
"Thanks for your help."
We responded:
"Thank you for the wonderful 5-star review! We appreciate your support and are glad you had a great experience. Looking forward to serving you again!"
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Chris Joseph

September 18, 2025

5  out of  5
rating by Chris Joseph
"Had a great experience working this office especially Cayle! It was my first time purchasing insurance and he definitely made the process very easy to follow and understand!"
We responded:
"Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had a great experience working with our office, especially with Cayle. Helping first-time insurance buyers navigate the process is what we strive for, and we're glad Cayle made everything easy to follow and understand. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out!"
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Francisco Martinez

September 18, 2025

5  out of  5
rating by Francisco Martinez
"Marcie helped me a lot getting a great price for my coverage. I was looking for basic coverage, but after she helped, we ended up getting even extra coverage. Thanks Marcie for also being so diligent on all my questions."
We responded:
"Thank you for your wonderful 5-star review! We're so glad Marcie was able to help you find a great price and even secure extra coverage beyond what you initially expected. She takes pride in being thorough and attentive to all your questions, and we're happy to hear that made a difference. If you need any further assistance, please don’t hesitate to reach out!"
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Felisha Harris

September 16, 2025

5  out of  5
rating by Felisha Harris
"Excellent deal and discount with adding renters insurance to my auto. My agent Marcie was great!!!"
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear you enjoyed the excellent deal and discount by adding renters insurance to your auto policy. Marcie will be delighted to know she provided you with great service. We truly appreciate your feedback and look forward to assisting you again!"
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Stephanie Johnson

September 10, 2025

5  out of  5
rating by Stephanie Johnson
"Marcy was very helpful with adding a new vehicle to our policy. She was kind while talking us through the whole process."
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Marcie was helpful and kind while assisting you with adding a new vehicle to your policy. We strive to make the process as smooth and clear as possible, and it's great to know she made a positive impact. If you need any further assistance, please don't hesitate to reach out!"
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Andrea Bartosiak

September 9, 2025

5  out of  5
rating by Andrea Bartosiak
"I recently moved to FL and needed to find new insurance coverage. Cayle was a great agent who talked me through the different levels of coverage and put car and renter's insurance policies in place fast! I am so happy to have this taken care of and to be able to check this off my list!"
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Cayle was able to guide you through your insurance options and quickly set up your car and renter’s policies. Moving can be stressful, and we're glad we could help make this an easy and positive experience for you. Welcome to Florida, and please don't hesitate to reach out if you need anything else!"
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Richard McGinnis

September 8, 2025

5  out of  5
rating by Richard McGinnis
"Cayle was knowledge and professional. He had patients and spoke clearly. I would send people to this agent."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Cayle was knowledgeable, professional, and patient throughout your experience. Clear communication is very important to us, and we're glad it made a difference for you. We truly appreciate your recommendation and look forward to assisting anyone you send our way!"
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Ihana Aguiar Severo

September 8, 2025

5  out of  5
rating by Ihana Aguiar Severo
"Agent Marcie Smith-Churchill was very attentive and professional. She handled my case exceptionally well. She provided excellent service and expert guidance on my car insurance. Thanks!"
We responded:
"Thank you for your wonderful review! We're delighted to hear that Marcie Smith-Churchill was attentive, professional, and provided expert guidance on your car insurance. It’s great to know she handled your case exceptionally well. We truly appreciate your kind words and look forward to serving you again in the future!"
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Kelley Tyre

August 26, 2025

5  out of  5
rating by Kelley Tyre
"Marcie is the BEST! If you want someone who really cares about you and explains everything and is easy to talk to, Marcie at Dick Franklin State Farm is your person. The best in the business right there!"
We responded:
"Thank you so much for your wonderful 5-star review! We're delighted to hear that Marcie provided you with such caring, clear, and friendly service. She truly is the best, and we're proud to have her on our team at Dick Franklin State Farm. We appreciate your kind words and look forward to serving you again!"
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Mercedez Fuentes

August 21, 2025

5  out of  5
rating by Mercedez Fuentes
"Shopping around and I got a quote emailed to me, got stuck and Lucretia Wyche reached out to help and I was super thankful for that as she was very kind and just a pleasure to deal with. Thank you and happy i switched!"
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Lucretia Wyche was able to assist you promptly and made your experience a pleasant one. It's great to know that you’re happy you made the switch! We truly appreciate your kind words and look forward to continuing to serve you. Thanks again!"