State Farm® Insurance Agent Dick Franklin
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Caridad Bonet
May 29, 2026
"I had the pleasure of speaking with Jim Schalow who provided me with excellent customer service. I recently went online to shop for quotes on an auto policy which was coming up for renewal in June and surprisingly enough, Jim was able to give my husband and I a great quote for the level of coverage we wanted in comparison to the existing coverage we had. He was courteous and took the time to follow up with me a few days ago to make sure we had received our policy documents on a timely manner. I highly recommend Jim Schalow from Dick Franklin State Farm for your insurance needs."
"Thank you so much for your 5-star review! I’m thrilled to hear about your experience with Jim Schalow. It was a pleasure assisting you while you shopped quotes for your auto policy renewal coming up in June. We’re glad Jim was able to provide you and your husband with an excellent quote for the coverage level you wanted—especially compared to your existing policy. Jim truly values customer service, and we appreciate that you mentioned his courteous attention to detail and follow-up to ensure you received your policy documents on time. Thank you again for highly recommending Jim Schalow from Dick Franklin State Farm—we’re grateful for your trust!"
Ron MacDonald
May 27, 2026
"Cayle from your office was very knowledgeable and efficient. Making the switch to State farm has saved me 50 percent. Thank you for being aware that price matters"
"Thank you so much for the 5-star review! We’re thrilled to hear Cayle was knowledgeable and efficient, and that your switch to State Farm saved you 50%. We truly appreciate you recognizing that price matters—our team is here to help you find great coverage at a better value. Thank you again for your trust!"
Alaia Relia
May 7, 2026
"I'm moving from South Carolina. Marcie handled my auto and renters insurance policy. She is very friendly, knowledgeable and transparent."
"Thank you so much for the 5-star review! We’re glad to hear Marcie was able to help with your auto and renters insurance as you prepare to move from South Carolina. We truly appreciate your kind words about her being friendly, knowledgeable, and transparent. Wishing you all the best with your move—please don’t hesitate to reach out if we can ever help again!"
Ireland Hamm
April 24, 2026
"Always a pleasure doing business with this team, especially Marcie! I emailed her the night before with what I needed, and she had everything ready to go the next morning. She was also able to beat my current insurance provider by a significant amount. Highly recommend, thank you again Marcie!"
"Thank you so much for the 5-star review! Always a pleasure doing business with you as well—especially hearing about your experience with Marcie. We’re glad she was able to get everything ready the very next morning after you emailed her the night before, and that she could beat your current provider by a significant amount. Thank you again for your trust and your recommendation—please let us know if we can ever help again!"
YDeniseMP
April 10, 2026
"Kudos to marcie churchill who helped me get my renter's and auto insurance combo! Very approachable, knowledgeable and replies fast on my inquiries! Great work!"
"Thank you so much for the 5-star review! We’re thrilled to hear Marcie Churchill helped you put together a great renters and auto insurance combo. We truly appreciate your kind words about her being approachable, knowledgeable, and quick to respond to your questions. Thanks again for trusting our team—great to work with you!"
Britteny Scroggins
April 2, 2026
"I had an amazing experience switching to State Farm! My agent Cayle, was incredibly helpful and made the entire process smooth and stress free. I was getting new coverage for my truck and car, and not only did he take the time to explain everything clearly, but he also helped me get way more coverage for a better price than I was paying with Progressive. As a busy mom, I really appreciated how quick ,easy and straightforward everything was. I never felt pressured, and all my questions were answered right away. If your looking for great coverage, better pricing and someone who actually cares, I highly recommend Cayle at Dick Franklin State Farm!!!!"
"Thank you so much for the wonderful 5-star review! We’re thrilled to hear about your experience switching to State Farm and that Cayle made the entire process smooth and stress-free. It’s great to know he took the time to explain your truck and car coverage clearly, helped you get way more coverage for a better price than you were paying with Progressive, and made everything quick, easy, and straightforward. We also appreciate that you never felt pressured and that your questions were answered right away. Thank you again for highly recommending Cayle at Dick Franklin State Farm—we truly appreciate your trust!"
Karen A Gilley
March 24, 2026
"Marcie was confident, knowledgeable and respectful. She said she could beat my current insurance price - - and she did."
"Thank you so much for the 5-star review! We’re glad to hear Marcie was confident, knowledgeable, and respectful throughout the process. We’re also happy she was able to help you beat your current insurance price—that’s exactly what we aim for. Thanks again for your trust!"
Bruce Roberts
March 12, 2026
"Marcie at State Farm Insurance in Tallahassee (Dick Franklin's Office) is super helpful at getting what is needed done quickly and efficiently! She's very knowledgeable and has been a joy to work with these last few years! If you deal with this office, ask for Marcie! You'll have a pleasant experience!"
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Marcie at our Tallahassee office has been so helpful, knowledgeable, and efficient in assisting you over the years. We agree—she’s truly a valuable part of our team! We appreciate your kind words and recommendation, and we look forward to continuing to provide you with excellent service. If you ever need anything, don’t hesitate to reach out!"
Jennifer
March 4, 2026
"Marcy have been so so friendly and help over the years . I would definitely recommend this office for anyone who needs insurance. Marcy is so nice."
"Thank you so much for your fantastic 5-star review! We’re delighted to hear that Marcie and Sean have provided you with friendly and helpful service over the years. Our team is dedicated to ensuring that our customers feel supported and valued, and it’s wonderful to know that we’ve met your expectations. We truly appreciate your recommendation and look forward to continuing to assist you with all your insurance needs. If you ever have any questions or need assistance, don’t hesitate to reach out! "
mike brand
March 4, 2026
"Terrific service at a competitive price. I wish I had come here sooner. They don't "sell" you a policy, they help you buy one."
"Thank you for your fantastic 5-star review! We're delighted to hear you had a terrific experience with our service and found our prices competitive. Our goal is always to help you find the right policy that fits your needs—not just to sell you one. We’re glad you chose us and look forward to serving you for years to come!"
Allie Orange
March 3, 2026
"I have been with Dick Franklin State Farm, literally, for decades. I have never had any problems, feel their rates actually cover what is being insured and that they will be there when disaster strikes. My agent, Lucretia, provides excellent customer service, always answers any question or concert that I have in a timely manner and is a pleasure to deal with! I highly recommend."
"Thank you so much for your incredible 5-star review and for being a loyal customer for decades! We're proud to hear that you feel confident in our coverage and trust us to be there when it matters most. Lucretia will be thrilled to know her attentive and timely service has made such a positive impact. We truly appreciate your high recommendation and look forward to continuing to support you for many years to come!"
Scott Atwell
February 24, 2026
"Great follow up and seamless transaction."
"Thank you so much for your kind words! We're thrilled to hear that you appreciated our follow-up and found the transaction seamless. It was a pleasure working with you, and we look forward to assisting you again in the future!"
Alison Russell
February 17, 2026
"We were looking into switching our Auto insurance in order to save money and Marcie has gone above and beyond to help us! We appreciate her excellent communication, professionalism, and expert advice. It is obvious that she sincerely cares about people, and we are thankful to now have our vehicle insured through State Farm!"
"Thank you so much for your wonderful review! We're delighted to hear that Marcie went above and beyond to help you save money on your auto insurance. Her excellent communication, professionalism, and expert advice truly make a difference, and it’s great to know that her genuine care for people stood out to you. We’re grateful to have you insured with State Farm and look forward to continuing to serve you!"
Assefa Ashebo
February 11, 2026
"Ms Mercy, did help to get the insurance coverage to my Vehicle. Her service was very customer friendly and she did a great job and thank you for the service."
"Thank you for your kind words! We're glad to hear that Marcie provided excellent, customer-friendly service and helped you secure the right insurance coverage for your vehicle. We truly appreciate your feedback and look forward to assisting you again in the future!"
Christiana Michael
February 3, 2026
"Cayle was very helpful!"
"Thank you for your great review! We’re happy to hear that Cayle was very helpful. We appreciate your feedback and look forward to assisting you again in the future!"
Taylor Johnson
February 2, 2026
"Marcie was incredibly helpful and informative while helping me with my auto and renters insurance. She made sure I understood everything and saved me a ton of money! I highly recommend Marcie!"
"Thank you so much for your fantastic review! We’re thrilled to hear that Marcie was incredibly helpful and made everything clear while assisting you with your auto and renters insurance. It’s wonderful to know she was able to save you a ton of money. We truly appreciate your recommendation and look forward to continuing to serve you!"
Craig S
January 30, 2026
"Cayle was an absolute pleasure to work with. I look forward to doing business with them."
"Thank you for your wonderful review! We’re delighted to hear that Cayle was such a pleasure to work with. We look forward to continuing to serve you and doing business together in the future!"
Ragsak Chiqui
January 30, 2026
"Thank you Marcie for the assistance you extended to me. For explaining things well and for your patience."
"Thank you so much for your wonderful review! We’re glad to hear that Marcie was able to assist you with patience and clear explanations. We truly appreciate your feedback and will be sure to pass along your kind words to her. Thanks again for choosing us!"
Lawrence Mclaren
January 27, 2026
"Lucretia was very informative and professional. I really appreciated how she assisted me in getting started. Great job."
"Thank you for your wonderful 5-star review! We're glad to hear that Lucretia provided you with informative and professional assistance to help you get started. We’ll be sure to pass along your kind words to her. Thanks again for your feedback, and please don’t hesitate to reach out if you need anything else!"
Matthew Green
January 21, 2026
"I have been with Dick Franklin for years and they have always been great and always inform me before an event or change to my policy, providing me with great coverage while saving me money. Thanks"
"Thank you so much for your kind words and continued trust in Dick Franklin! We’re thrilled to hear that you’ve had a great experience with us over the years. Keeping you informed and providing the best coverage while saving you money is always our top priority. We truly appreciate your loyalty and look forward to serving you for many more years to come! Thanks again! "
Francesca Giglia
January 7, 2026
"Marcie was instrumental in helping me to obtain a new auto insurance policy and reduced my cost. She listened to my situation, was very professional and easy to talk to, the transaction ran smoothly and achieved a satisfying result. I highly recommend this agent of State Farm insurance."
"Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Marcie was instrumental in helping you secure a new auto insurance policy while reducing your costs. She truly cares about listening to each customer's unique situation and providing professional, easy-to-understand service. We're glad the transaction went smoothly and that you are satisfied with the result. Your recommendation means a lot to us and to Marcie. If you ever need assistance in the future, please don’t hesitate to reach out!"
Christine R
January 7, 2026
"I have been with StateFarm since 1984. I have always gotten the very best service!! I had a review of all my auto and home insurance today with Marcie and not only did we do alot of update but she even gave me things that would save money. It was a great meeting. Can’t say enough great things about StateFarm and Marcie."
"Thank you so much for your incredible loyalty since 1984 and for sharing your wonderful experience! We’re delighted to hear that Marcie provided you with exceptional service during your recent auto and home insurance review. It’s fantastic that she was able to help update your policies and find ways to save you money. Your kind words about Marcie and State Farm truly mean a lot to us. We look forward to continuing to serve you for many years to come!"
Francis Tcat
December 12, 2025
"Marci Smith-Churchhill at State Farm has handled all of our auto and homeowners policies for many years. She has helped us make the best choices and always been available for calls. She is very professional and knowledgeable. I highly recommend State Farm Insurance and Marci for your insurance needs."
"Thank you so much for your kind words and continued trust! We're thrilled to hear that Marcie Smith-Churchill has consistently provided you with professional, knowledgeable service and helped you make the best choices for your auto and homeowners policies. Your recommendation means a lot to us, and we look forward to continuing to support your insurance needs for many years to come!"
Kevin Glazier
December 10, 2025
"Lucretia Was fantastic, Very pleasant lady and very efficient. Thank you so much for making this process simple, easy and pleasant"
"Thank you so much for your wonderful review! We’re thrilled to hear that Lucretia was fantastic, pleasant, and efficient throughout the process. Your kind words mean a lot to us, and we’re glad we could make everything simple, easy, and pleasant for you. If you ever need assistance again, don’t hesitate to reach out!"
Mike Olenick
December 6, 2025
"I decided to switch carriers. I called Jim Schalow at Dick Franklin. Wow! I never thought it could be that easy. Jim was amazing. I got a better rate and he did all the work. He made what I thought would be agonizing into a very easy transition. Jim is knowledgeable and easy to work with. My thanks!"
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Jim Schalow at Dick Franklin made your switch to a new carrier such an easy and seamless experience. It's great to know he was able to secure a better rate for you while handling all the work, turning what you expected to be an agonizing process into a smooth transition. Jim truly prides himself on being knowledgeable and easy to work with, and your kind words mean a lot to us. We appreciate your thanks and look forward to serving you in the future!"