
State Farm® Insurance Agent Dick Franklin
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Stephanie Johnson
September 10, 2025
"Marcy was very helpful with adding a new vehicle to our policy. She was kind while talking us through the whole process."
Andrea Bartosiak
September 9, 2025
"I recently moved to FL and needed to find new insurance coverage. Cayle was a great agent who talked me through the different levels of coverage and put car and renter's insurance policies in place fast! I am so happy to have this taken care of and to be able to check this off my list!"
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Cayle was able to guide you through your insurance options and quickly set up your car and renter’s policies. Moving can be stressful, and we're glad we could help make this an easy and positive experience for you. Welcome to Florida, and please don't hesitate to reach out if you need anything else!"
Richard McGinnis
September 8, 2025
"Cayle was knowledge and professional. He had patients and spoke clearly. I would send people to this agent."
"Thank you so much for your kind words! We're thrilled to hear that Cayle was knowledgeable, professional, and patient throughout your experience. Clear communication is very important to us, and we're glad it made a difference for you. We truly appreciate your recommendation and look forward to assisting anyone you send our way!"
Ihana Aguiar Severo
September 8, 2025
"Agent Marcie Smith-Churchill was very attentive and professional. She handled my case exceptionally well. She provided excellent service and expert guidance on my car insurance. Thanks!"
"Thank you for your wonderful review! We're delighted to hear that Marcie Smith-Churchill was attentive, professional, and provided expert guidance on your car insurance. It’s great to know she handled your case exceptionally well. We truly appreciate your kind words and look forward to serving you again in the future!"
Kelley Tyre
August 26, 2025
"Marcie is the BEST! If you want someone who really cares about you and explains everything and is easy to talk to, Marcie at Dick Franklin State Farm is your person. The best in the business right there!"
"Thank you so much for your wonderful 5-star review! We're delighted to hear that Marcie provided you with such caring, clear, and friendly service. She truly is the best, and we're proud to have her on our team at Dick Franklin State Farm. We appreciate your kind words and look forward to serving you again!"
Mercedez Fuentes
August 21, 2025
"Shopping around and I got a quote emailed to me, got stuck and Lucretia Wyche reached out to help and I was super thankful for that as she was very kind and just a pleasure to deal with. Thank you and happy i switched!"
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Lucretia Wyche was able to assist you promptly and made your experience a pleasant one. It's great to know that you’re happy you made the switch! We truly appreciate your kind words and look forward to continuing to serve you. Thanks again!"
Brendan Young
August 20, 2025
"The agent that we had was very professional and very helpful. I had a lot of questions because it was my first time getting renters/auto insurance. She helped a lot. I highly recommend this state farm location to other students and other people looking for insurance!"
"Thank you so much for your wonderful review! We're thrilled to hear that our agent was professional and helpful, especially as you navigated your first experience with renters and auto insurance. It means a lot to us that you felt supported and confident throughout the process. We truly appreciate your recommendation to other students and anyone looking for insurance. If you ever have more questions or need assistance in the future, we're here to help!"
Chandika Kiriella
August 1, 2025
"Marcie was excellent! I got my auto insurance through her, and she worked hard to find me a policy that fit my budget. It was the best deal I could find. She’s truly an asset to the company."
"hank you so much for your wonderful review! We’re thrilled to hear that Marcie was able to find you an auto insurance policy that fits your budget and provided you with the best deal. She truly is a valuable member of our team, and we’re glad her hard work made a positive difference for you. We appreciate your kind words and look forward to serving you again in the future!"
Mindy Hammons
July 24, 2025
"I was shopping for insurance as it was time to acquire a new policy, and I put in a quote request with their office. It ended up being considerably more expensive than other quotes, but the agent that returned my call while working on my quote was completely up-front and honest about that, even recommending different agencies and advising which ones to avoid. Her name is Marcie and she was an absolute joy to speak to, and it made my day to have such great service, even though I was declining their product. That is extremely rare and deserves commendation, truly. She is a bright spot in a sometimes frustrating industry, and that is wonderful!"
"Thank you so much for your thoughtful and kind review! We’re delighted to hear that Marcie provided you with honest, transparent, and exceptional service throughout your insurance shopping experience. It’s our goal to always put our clients’ best interests first, even if that means recommending other options. Marcie is truly a gem on our team, and we’re grateful you took the time to recognize her dedication and professionalism. Your feedback means a lot to us and encourages us to continue delivering outstanding service in what can sometimes be a challenging industry. Thanks again for sharing your experience!"
Ricky Langston
July 10, 2025
"Came in to change beneficiaries on my life policies Cayle Holt was very helpful and efficient in guiding me to accomplish this task he get 5 star's."
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Cayle Holt provided you with helpful and efficient service in updating your life policy beneficiaries. We'll be sure to pass along your kind words to him. If you need any further assistance, please don't hesitate to reach out!"
Marcia McAuliffe
June 27, 2025
"Marcie Smith-Churchill was great! I called late on Friday and she took care of some unusual requests that could have been put off until Monday but she dealt with them on the spot. She even called me back to confirm that all was well. Amazing this day and age. Thank you Marcie!!, Marcia McAuliffe"
"Thank you so much for your wonderful review! We're thrilled to hear that Marcie Smith-Churchill was able to assist you promptly, even with your unusual requests on a late Friday. Her dedication to ensuring everything was handled smoothly and following up to confirm your satisfaction truly sets her apart. We’ll be sure to pass along your kind words to Marcie. Thanks again for choosing us!"
Aifton Coleman
June 25, 2025
"Marcie is top notch and made adding our newly purchased vehicle an absolute breeze!"
"Thank you so much for your kind words! We're thrilled to hear that Marcie provided top-notch service and made adding your newly purchased vehicle an absolute breeze. We'll be sure to pass along your compliments to her. If you need any further assistance, feel free to reach out!"
Nick Kraft
June 18, 2025
"Marci is such a great agent. She went above and beyond I haven’t seen someone show that much joy for her job and helping people in a long time. Thank for your time."
"Thank you so much for your wonderful 5-star review! We are thrilled to hear about your positive experience with Marcie. She truly is a dedicated agent who takes great pride in her work and genuinely cares about helping her clients. It’s heartwarming to know that her joy and commitment made such a difference for you. We appreciate your kind words and the time you took to share your feedback. If there’s anything more we can assist you with, please don’t hesitate to reach out!"
naser tibi
May 28, 2025
"Marcie Smith-Churchill is a great agent of Dick Franklin, State Farm Agency. She cares about her clients. I wish we had more of her."
"Thank you so much for your glowing 5-star review! We are thrilled to hear your kind words about Marcie Smith-Churchill. She truly embodies the values we strive for at Dick Franklin, State Farm Agency, and her dedication to her clients is unmatched. We are fortunate to have her on our team and will certainly pass along your compliments to her. Your feedback means the world to us, and we appreciate your support. If you ever need assistance in the future, please don’t hesitate to reach out!"
Steve Gauding
May 28, 2025
"Marcie was great to deal with regarding recent policy changes and questions. She was able to answer all my questions and provide great suggestions."
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Marcie was able to assist you with your recent policy changes and address all your questions. It’s always our goal to provide exceptional service, and we're glad Marcie could offer you great suggestions along the way. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again!"
Gina Cassano
May 8, 2025
"I have had the pleasure of working with Marcie at Dick Franklin’s office in Tallahassee and she provides the best customer service I’ve ever had with car insurance. Her follow-up and white glove service is outstanding. I would highly recommend Marcie to anyone with insurance needs!"
"Thank you so much for your wonderful 5-star review! We are thrilled to hear about your positive experience working with Marcie at Dick Franklin’s office in Tallahassee. Our team is dedicated to providing exceptional customer service, and it’s fantastic to know that Marcie’s follow-up and white glove service made such a lasting impression on you. Your recommendation means the world to us, and we truly appreciate your kind words. If you ever have any further insurance needs or questions, please don’t hesitate to reach out. We’re here to help!"
Blake Rutherford
April 24, 2025
"All agents seem to actually care and try to save me money on my policy while still providing me good coverage! Was with Geico for 8 years and have been more than happy since switching over."
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’ve had such a positive experience with our team. Our agents are dedicated to providing personalized service and finding the best coverage options that fit your needs and budget. We’re glad to know that you felt our commitment to saving you money while ensuring you have the right protection. Switching from Geico after 8 years is a big decision, and we’re honored that you chose us as your insurance provider. If you ever have any questions or need assistance, please don’t hesitate to reach out. We look forward to continuing to serve you!"
Kathy Goltry
April 22, 2025
"I’ve had really good experiences with State Farm - I’ve been a customer for over 20 years. I had my car insurance with them and then added my home when I moved. I’ve had a couple of small claims for my auto and each time they arranged for repairs and paid the shop within hours. I had never made a homeowner’s claim until last year when my neighborhood was hit by a tornado. They were very responsive and scheduled an adjuster as quickly as I could accommodate them. I had no serious damage to my home but many trees down so it wasn’t an emergency like many of my neighbors. In spite of that they were very prompt at coming out to assess damage and reimbursing me for work done. The agents I’ve had have always been very helpful and easy to contact. I’ve had the same agents for years and have been really pleased with their service. Insurance isn’t a very popular subject right now but I’ve been so well served by State Farm I wanted to give my agency, Dick Franklin, some well-deserved recognition."
"Thank you so much for taking the time to share your experiences with us! We are thrilled to hear that you have been a loyal State Farm customer for over 20 years and that you’ve had consistently positive experiences with our services. It’s wonderful to know that we were able to assist you promptly during both your auto claims and your homeowner's claim after the tornado. We strive to ensure our customers receive timely support and quick reimbursements, and it’s rewarding to hear that our team delivered on that promise for you. We’re especially glad to hear about your positive interactions with our agents. Building lasting relationships with our customers is important to us, and we appreciate your recognition of their hard work and dedication. Thank you again for your kind words and for being such a valued member of the State Farm family. We look forward to continuing to serve you for many more years to come! "
Rethenia Harris
April 21, 2025
"Marcie has great customer service. She was exceptional, knowledgeable and friendly."
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Marcie provided you with exceptional service. Her dedication to being knowledgeable and friendly truly makes a difference, and we’re lucky to have her on our team. We appreciate your feedback and look forward to serving you again soon!"
Michael Owen
April 16, 2025
"Marcie was wonderful to deal with! No upsell, she only gave me what I asked for and the price was well below where I had been."
"Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Marcie provided you with such a wonderful experience. Our team prides itself on transparency and meeting our customers' needs without any upselling, so it’s great to know that we hit the mark for you. We appreciate your kind words about our pricing as well – we strive to offer the best value possible. Thank you for choosing us, and we look forward to serving you again in the future!"
Matt Yusko
March 31, 2025
"Jim is the man! They lowered my insurance cost, kept the same quality of coverage, and definitely delivered more value per dollar spent."
"Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Jim was able to assist you in lowering your insurance costs while maintaining the same quality of coverage. Our team is dedicated to delivering exceptional value to our clients, and it’s wonderful to know that we succeeded in doing so for you. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again!"
Kelton Farris
March 31, 2025
"Dick Franklin and Cayle Holt did a great job keeping my homeowners premium down to what I believe is a good deal, since I believe State Farm is one of the most solid insurers writing property coverage in Florida, and they have also given me a good deal on auto insurance."
"Thank you so much for your glowing 5-star review! We’re delighted to hear that Dick Franklin and Cayle Holt were able to help you secure a great deal on your homeowners and auto insurance. It’s fantastic to know that you feel confident in choosing State Farm as your insurer; we strive to provide solid coverage and exceptional service to our clients in Florida. Your satisfaction is our top priority, and we truly appreciate your trust in us. If you have any questions or need further assistance in the future, please don’t hesitate to reach out. Thanks again for your kind words!"
Curtis Jenkins
March 28, 2025
"Sean Eichenberger was extremely helpful when I had trouble getting a doc I needed online. He took a personal interest in my need and helped get the document and provided a contact phone number for my online troubles. Great Guy. Very helpful"
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear about your positive experience with Sean Eichenberger. It's always our goal to provide exceptional service, and we're glad that Sean was able to assist you with your document needs and provide you with the support you required. Your kind words about his personal approach and helpfulness truly mean a lot to us. We will be sure to share your feedback with Sean, as it will surely motivate him to continue his great work. If you need any further assistance in the future, please don't hesitate to reach out. We're here to help!"
Paula Fortunas
March 27, 2025
"Outstanding service and expertise provided by Cayle Holt, my Insurance Account Representative. He went “above and beyond the call of duty” to help me. Many thanks to Cayle and State Farm. Paula Fortunas"
"Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that Cayle Holt provided you with outstanding service and went above and beyond to assist you. At State Farm, we strive to deliver the best support and expertise to our customers, and it’s wonderful to know that Cayle made such a positive impact on your experience. We truly appreciate your trust in us and your recognition of Cayle's efforts. If you ever need anything else, please don’t hesitate to reach out. Many thanks once again!"
Manish Mandal
March 24, 2025
"Had a great experience with State Farm! The agent was super helpful, and made everything easy to understand. She took the time to find the best coverage for me and made the whole process stress-free. Really appreciate the friendly and professional service!"
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with our State Farm team. It’s our top priority to provide helpful, friendly, and professional service, and we’re glad that our agent was able to make the process easy and stress-free for you. Finding the best coverage for our clients is what we strive for, and your appreciation means the world to us. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. Thanks again for choosing State Farm!"